Business

I need a new video card ... So I recommended http://pcenlinea.com. The ordering process was good, but I tried to contact them by phone to confirm my order and I realized that, unfortunately, the virus were infected American: Do not feel sorry for wasting the time of their customers and keep us as stupid on the phone waiting anyone can respond to the call. At this time have thrown away 20 minutes of my valuable time I am still waiting to talk to a human being.

What makes this worse is that the only thing that beat them in the first world was the habit of spending the time of their clients, not to provide a good value: PCEnLinea sell the video card at $ 2989 pesos, while those companies mediocre U.S. sell the same product at about $ 1940.

The last time I bought something from the United States paid 20% import tax plus 15% VAT. Yet it would be cheaper to order from the United States.

Note: For the 25 minutes waiting I hung up the phone call stupid system that has PCEnLinea.com. Que tal? The customer first. If you have noticed that the level of frustration has risen, it is because it is so. These systems simply enfurecen phone customer.

Already deposited the money to pay what they ask for your account, so you can not do anything, but next time I will order from a supplier in the United States. Okay support the Mexican industry, but not when they laugh in the face of the consumer.

If I have a frustration for Mexico is that, although my expectations have dropped considerably, incompetence I encounter time and again has no limits.

Articles like this complain that Steve Jobs this patient.

Not that I care a lot Apple, I'm not really part of the people that counts among its fans. What was interesting to me was that the people Apple is Steve Jobs. This is a problam for any company. That if Steve Jobs dies? What will happen to Apple? What will happen to the stock price?

I mention this because it usually is a problem that occurs only in small businesses: The founder is so critical to the operation of the company without him / her, the company does not work. This usually only occurs in the small, medium to long. Usually, the founder, in trying to grow, try detached his "son," and allows the company is no longer an extension of his person.

Is the most healthy, shed the company. To achieve this, one has to establish mechanisms and delegating work to subordinates.

But this is not happening at Apple. It is not healthy, especially for a company that size.