Business

I need a new video card ... So I recommended http://pcenlinea.com. The process of ordering was good, but I tried to contact them by phone to confirm my order and I realized that, unfortunately, were infected virus American: Do not feel sorry for them to spend the time to its customers and keep us as stupid in waiting telefono People can respond to the call. At this time have thrown in the trash 20 minutes of my valuable time I am still waiting to speak to a human being.

What makes this worse is that the only thing that will beat them the first world was the habit of spending the time of their clients, not to provide a good value: PCEnLinea the video card sells for $ 2989 pesos, while the corresponding companies mediocre U.S. sell the same product at about $ 1940.

The last time I bought something from the United States paid 20% import tax plus 15% VAT. Even so new, cheaper sort out this from the United States.

Note: For the 25 minutes on hold I hung up the phone call the stupid system that has PCEnLinea.com. That so? The customer first. If you have noticed that the level of frustration has risen, it is because it is so. These phone systems simply infuriates the client.

Already deposited the money to pay what they ask for your account, so you can not do anything, but the next time, I'm going to order from a supplier in the United States. Okay support the Mexican industry, but not when it is nothing in the face of the consumer.

If I have a frustration for Mexico is that although my expectations have fallen considerably, the incompetence that I find myself again and again has no limits.

Articles like this complain that Steve Jobs this patient.

Not that I value greatly Apple, in fact I am not part of the people that counts among its fans. What was interesting to me that all this is for the people Apple is Steve Jobs. This is a problam for any company. That if Steve Jobs dies? What will happen to Apple? What will happen to the stock price?

I mention this because it usually is a problem that occurs in small companies only: The founder is so critical to the operation of the company, without which he / she, the company does not work. This usually only happens in the small, medium as much. Usually the founder, in trying to grow, try to break away from his "son" and allows the company is no longer an extension of his person.

Is the most healthy, get rid of the company. To achieve this, one has to establish mechanisms and delegating work to subordinates.

But this is not happening at Apple. It's not healthy, especially for a company that size.